Director of Retail 

Sisters Coffee is a family-owned specialty coffee roasting company established in Sisters, Oregon in 1989. We’re thoughtfully committed to an excellent workplace and are passionate about sustainable coffee sourcing practices. We provide full-service Wholesale support to many regional customers, and operate three thriving Retail cafes dedicated to exceptional hospitality. We are intentional about the care and quality of our products and services. Our Mission is to create an authentic coffee experience built on a deep love for our craft and a heartfelt kindness for the people we serve.

Position Summary

The Director of Retail leads three regional management teams and cafes, which total over 80 team members and $6m in gross revenue. This position is responsible for all aspects of our growing Retail brand, providing active leadership support to our managers, overseeing daily operations, and ensuring an exceptional Specialty Coffee experience for our guests in high-volume Retail environments. A successful candidate will have a shared passion for our Mission, Vision and Core Values.

Key Responsibilities and Requirements

• Reports to the Chief Development Officer, and collaborates with the Directors and Accounting teams. Support the Managers for each location in hiring, terminating, onboarding and internal training programs that promote professional development. Conduct annual reviews and bi-annual check-ins. Leadership, team building and management experience in Specialty Coffee, Food & Beverage and/or Hospitality required.
• Must demonstrate a high aptitude and genuine desire to effectively communicate our Mission and Values. This role will maintain a consistent brand experience throughout our Retail spaces, steward a strong team culture, and hold team members accountable to results with candid feedback. Inspire a positive team environment, lead by example with an openness and eagerness to learn and grow through challenges.
• Collaborate on strategic plans that achieve company objectives. Demonstrate outstanding performance by delivering team driven and financial results. Continually focus on driving sales and improving store profitability. Maintain exceptional standards for quality assurance, team performance and guest experience. Collaborate on Retail marketing campaigns.
• Complete administrative tasks such as but not limited to: lead regional meetings with an agenda and dashboard, manage budgets, maintain current permits and licensing, oversee facility maintenance and equipment service, assist in scheduling, ordering and inventory. Manage core Retail platforms such as Slack, Square, WheniWork, Google Drive, and maintain current store Operations binders.
• This is a physically demanding job where it is common to lift up to twenty-thirty pounds, and assist in moving equipment and furniture on a regular basis. It is frequently required to use a computer and complete spreadsheet tasks. It is expected to use constant and proficient means of communication such as observation, listening, talking, reading and writing.
• This position requires a flexible schedule to meet the needs of a growing regional Retail business, with an expectation to travel throughout Central Oregon weekly, and to Portland on a monthly basis.

Compensation & Benefits

• Salary and bonus structure.
• Health, Dental, Flexible Spending Account, Short/Long term Disability, 2-3 weeks PTO, Six Paid Holidays, Sick Leave Accrual, Matching 401k, Phone and Wellness Stipends, Employee Discounts.

To apply, please send your cover letter and resume to Jared@sisterscoffee.com.

This job description describes the general nature and expectations for work performed by people assigned to this position. It does not include all of the duties and responsibilities, which may change based on the operational needs of the business. Sisters Coffee is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, gender identity or expression, status of a protected veteran, status of an individual with a disability, or any other legally protected characteristics.