NYC Field Service Technician

Canteen/Coffee Distribution Co has an excellent career opportunity for a Service Technician in New York City at a large tech company.  This position requires a unique mix of technical aptitude and strong customer service skills, with a high level of professionalism.  As a Service Technician, you will be responsible for troubleshooting equipment issues, performing preventative maintenance, calibrate equipment to manufacture and coffee roaster specifications, initiate quality control checks on various types of espresso, coffee, bean-to-cup, and water machines.  Tracking and maintaining inventory are vital to success in this role, so candidates must have strong organizational skills and the ability to collaborate in a team environment.

You are a part of a small team which manages a large coffee program. You will be invited to participate in some of the decision-making processes around maintaining and improving that coffee program.

Responsibilities

• Perform on-site troubleshooting and repair equipment
• Assist with Quality Control
• Extensive Customer Service responsibilities, including customer training and relationship building for both current and potential customers
• Uphold the proper procedures when documenting service tasks, progression of job, and invoicing.
• Maintain parts inventory.
• Participate in manufacturer training for new or existing equipment and pass any applicable tests.
• Maintain daily communication with onsite team and customers.
• Learn and maintain an understanding of current coffee industry standards through continued in-house training and self-education

Job Requirements

• Familiarity with tools and basic understanding of how commercial coffee equipment works.
• 2+ years’ experience as a barista at a specialty coffee shop/ cafe
• Baseline technical aptitude for commercial espresso machines, coffee machines, coffee brewers, coffee grinders and water systems
• Proficiency with tools, machinery, electricity, and plumbing
• Able to work in an energetic and diverse environment at various locations in a dense urban environment
• Strong barista skill set
• Effective communication skills with both internal and external stakeholders
• Enjoy drinking coffee

Preferred Requirements

• 2+ years’ experience repairing coffee equipment: La Marzocco, Mazzer, Fetco, Mahlkonig, Bunn, Fetco, Simonelli
• 2+ years’ experience cupping and evaluating coffee based on roast, origin, process, etc
• 2+ years’ experience wholesale customer service

Physical Activities of Job

• Stooping, kneeling, crouching, and reaching
• Standing for sustained periods of time, walking for long distances or from one work site to another.
• Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).
• Repetitive Motion
• Consists of medium level physical requirements: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Visual acuity: must have close visual acuity to perform activities, operate machines/heavy equipment /operate motor vehicles, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.
• Hazards: workers are subject to hazards.  Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.
• Frequently in close quarters and other confined areas

Benefits

Associates with Compass Group are offered many fantastic benefits.

• NY State Sick Days
• PTO accrual up to 5 days after 90 days of employment in the first year of employment
• Typical business hours during the week and almost no weekend hours.
• No On-call requirements
• Free onsite breakfast and Lunch during work week
• Free work-related travel during work week.
• Small phone stipend
• Potential for quarterly bonuses if the company does well
• Pet Insurance

Other Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Position: Regional Technical Services

FLSA Status: Non-exempt

Schedule: 8 hours daily – 9-5 with some flexibility

Location: 111 8th Ave, New York, New York

Pay Range

• $26-$30 per hour

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).