{"id":2559,"date":"2026-07-22T17:24:22","date_gmt":"2026-07-23T00:24:22","guid":{"rendered":"https:\/\/sprudgejobs.coffee\/?post_type=job_listing&#038;p=2559"},"modified":"2026-08-22T00:06:35","modified_gmt":"2026-08-22T07:06:35","slug":"head-of-retail","status":"expired","type":"job_listing","link":"https:\/\/sprudgejobs.coffee\/?post_type=job_listing&p=2559","title":{"rendered":"Head of Retail"},"content":{"rendered":"<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2425 aligncenter\" src=\"http:\/\/sprudgejobs.coffee\/wp-content\/uploads\/2026\/03\/sightglass-logo-2026.jpg\" alt=\"\" width=\"161\" height=\"161\" srcset=\"https:\/\/sprudgejobs.coffee\/wp-content\/uploads\/2026\/03\/sightglass-logo-2026.jpg 200w, https:\/\/sprudgejobs.coffee\/wp-content\/uploads\/2026\/03\/sightglass-logo-2026-150x150.jpg 150w, https:\/\/sprudgejobs.coffee\/wp-content\/uploads\/2026\/03\/sightglass-logo-2026-100x100.jpg 100w\" sizes=\"auto, (max-width: 161px) 100vw, 161px\" \/><\/p>\n<p class=\"p2\">Head of Retail<\/p>\n<p class=\"p2\">Overview<\/p>\n<p class=\"p2\">Sightglass is a specialty coffee leader renowned for quality coffee experiences, and we\u2019re seeking a seasoned retail operator to lead our dynamic, multi-location cafe organization through the company&#8217;s next phase of growth.<\/p>\n<p>The Head of Retail reports to the CEO and holds full P&amp;L responsibility for the retail channel, leading a team of approximately 100 employees across Northern and Southern California. This role directly leads the NorCal regional leader and the store leadership at the Los Angeles location.<\/p>\n<p class=\"p1\">\n<p class=\"p2\">This is an operator&#8217;s role in a company that is actively growing. The Head of Retail will be most successful if they are a hands-on builder who can work alongside their teams, strengthen operational systems, and ensure the people and processes across all locations are equipped to consistently and joyfully provide the premium-quality specialty coffee experience that Sightglass is known for. This position must be based in Los Angeles, with regular travel to San Francisco.<\/p>\n<p class=\"p2\">Responsibilities<\/p>\n<p class=\"p2\">Channel Leadership and P&amp;L<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Own the retail channel P&amp;L, with accountability for sales, labor, and margin performance across all locations.<\/li>\n<li class=\"li2\">Set the strategic direction for the retail channel in partnership with the CEO, translating company goals into consistent store-level execution.<\/li>\n<li class=\"li2\">Serve as the retail channel voice within the senior leadership team and contribute to company-wide strategic planning.<\/li>\n<li class=\"li2\">Partner with Finance on budgeting, forecasting, and performance reporting.<\/li>\n<li class=\"li2\">Develop and execute short and long-term initiatives that drive revenue growth and improve the guest experience.<\/li>\n<\/ul>\n<p class=\"p2\">Operations and Systems<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Maintain and continuously improve operational standards across all locations, including quality, presentation, service, training, safety, and cleanliness.<\/li>\n<li class=\"li2\">Build and implement the communications systems, processes, and operational infrastructure that enable consistency across a growing multi-location footprint.<\/li>\n<li class=\"li2\">Maintain a working knowledge of store operations and be willing to work directly in stores alongside teams when needed.<\/li>\n<li class=\"li2\">Lead or support new store openings, including operational planning, staffing, training, and launch execution.<\/li>\n<li class=\"li2\">Partner with People Operations on recruiting, onboarding, performance management, and talent development for the retail team.<\/li>\n<\/ul>\n<p class=\"p2\">Team Leadership and Communications<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Lead, develop, and hold accountable three direct reports: the NorCal Regional Director and the Store Manager and BOH Manager at the Los Angeles location, with overall leadership of approximately 100 employees.<\/li>\n<li class=\"li2\">Manage managers effectively, including goal-setting, performance reviews, and individual development planning.<\/li>\n<li class=\"li2\">Build and maintain communication systems that keep retail staff at all locations informed and aligned.<\/li>\n<li class=\"li2\">Establish clear reporting cadences up to the CEO and to cross-functional partners.<\/li>\n<li class=\"li2\">Receive information from other parts of the company and ensure it reaches store-level teams effectively and consistently.<\/li>\n<\/ul>\n<p class=\"p2\">Guest Experience and Brand<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Uphold and elevate Sightglass&#8217;s standards for coffee quality, hospitality, and guest experience across all retail locations.<\/li>\n<li class=\"li2\">Partner with Marketing and Coffee Education to ensure consistent brand expression, product knowledge, and staff readiness across all consumer touchpoints.<\/li>\n<li class=\"li2\">Lead a hospitality-first culture grounded in deep specialty coffee knowledge and service excellence.<\/li>\n<\/ul>\n<p class=\"p2\">Qualifications (Knowledge, Skills &amp; Abilities)<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">8+ years of progressive leadership experience in specialty coffee or hospitality retail, including multi-unit or multi-location management.<\/li>\n<li class=\"li2\">Proven track record of P&amp;L ownership in a retail or hospitality environment.<\/li>\n<li class=\"li2\">Experience managing managers in a multi-location retail environment.<\/li>\n<li class=\"li2\">Deep knowledge of specialty coffee, hospitality standards, and counter service retail best practices.<\/li>\n<li class=\"li2\">Demonstrated ability to build and maintain communications systems that connect multi-location teams.<\/li>\n<li class=\"li2\">Strong written and verbal communication skills, with proven experience reporting to senior leadership and presenting cross-functionally.<\/li>\n<li class=\"li2\">Highly organized, with a track record of building operational systems in dynamic, high-growth environments.<\/li>\n<li class=\"li2\">Comfortable operating in ambiguity and contributing to systems-building where processes are still being developed.<\/li>\n<li class=\"li2\">Connections within the SF and\/or LA food and hospitality communities are a plus.<\/li>\n<li class=\"li2\">Ability to travel regularly between Northern and Southern California.<\/li>\n<\/ul>\n<p class=\"p1\">\n<p class=\"p2\">Physical Demands &amp; Work Environment<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Able to grasp, lift, and carry up to 50 pounds as needed.<\/li>\n<li class=\"li2\">Ability to travel regularly between San Francisco and Los Angeles, with additional travel as needed.<\/li>\n<li class=\"li2\">Ability to stand for extended periods in a retail and cafe environment.<\/li>\n<li class=\"li2\">This position may be based in Los Angeles<\/li>\n<\/ul>\n<p class=\"p1\">\n<p class=\"p2\">Benefits<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Salary Range: $125-145k, DOE<\/li>\n<li class=\"li2\">Medical, dental, and vision coverage for all full-time employees: 80% of base medical plan for employee.<\/li>\n<li class=\"li2\">401(k) plan.<\/li>\n<li class=\"li2\">Paid time off and parental leave.<\/li>\n<li class=\"li2\">Free coffee at any Sightglass cafe and a weekly bag of beans.<\/li>\n<li class=\"li2\">Discounts on food, merchandise, extra bags of beans, and more.<\/li>\n<\/ul>\n<p class=\"p1\">\n<p class=\"p2\">***<\/p>\n<p class=\"p1\">\n<p class=\"p2\">Sightglass is an Equal Opportunity Employer. We deliver an ever-evolving and consistently excellent coffee experience. We approach coffee holistically, establishing relationships at every step. We stay true to our welcoming and resourceful culture.<\/p>\n<p class=\"p1\">\n<p class=\"p2\">We participate in E-Verify. We will provide the federal government with employees&#8217; Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.<\/p>\n","protected":false},"author":1,"featured_media":2425,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_promoted":"","_job_location":"Los Angeles, California","_application":"https:\/\/www.paycomonline.net\/v4\/ats\/web.php\/portal\/5D99D46A51647B2D0696AF80ED064C69\/jobs\/226487","_company_name":"Sightglass Coffee Roasters","_company_website":"https:\/\/sightglasscoffee.com\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"class_list":["post-2559","job_listing","type-job_listing","status-expired","has-post-thumbnail","entry"],"_links":{"self":[{"href":"https:\/\/sprudgejobs.coffee\/index.php?rest_route=\/wp\/v2\/job-listings\/2559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sprudgejobs.coffee\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/sprudgejobs.coffee\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/sprudgejobs.coffee\/index.php?rest_route=\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sprudgejobs.coffee\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}